Information Collection

We may collect personal information when you interact with our website, products, or services. This information may include but is not limited to:

• Personal Identifiers: Such as name, email address, contact number, and billing information.
• Usage Data: Information about how you interact with our website and services, including IP addresses, browser information, and device details.
• Cookies: We may use cookies and similar tracking technologies to enhance your experience and gather information about your preferences.

Use of Information

We use the collected information for various purposes, including but not limited to:

• Providing and improving our services.
• Personalizing user experience.
• Communicating with users, including updates, newsletters, and service-related notifications.
• Analyzing trends, administering the site, and gathering demographic information.

Data Security

CloudBrik employs industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and thus we cannot guarantee absolute security.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you.

Your Choices

You have the right to access, update, or delete your personal information held by CloudBrik. You may also opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

Children's Privacy

CloudBrik's services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

CloudBrik reserves the right to update, modify, or revise this Privacy Policy at any time. We encourage you to review this page periodically for any changes. Your continued use of our website and services after modifications signify your acceptance of the revised Privacy Policy.

Agent Staffing Terms & Conditions & Service Policy

1. Purpose

This Agent Staffing Policy outlines the terms and conditions governing the recruitment, deployment, management, replacement, attendance, leave management, and operational support of agents provided by CloudBrik Tech Services ("CloudBrik") to its clients.

The purpose of this policy is to ensure transparency, service continuity, workforce stability, and clear expectations between CloudBrik and its clients.

CloudBrik operates on a dedicated resource staffing model and does not provide productivity-based, output-based, sales-based, or performance-linked billing unless specifically agreed upon in writing.

2. Scope

This policy applies to all resources deployed by CloudBrik including:

• Customer Support Agents
• Telecalling Executives
• Sales Executives
• Verification Agents
• Email Support Executives
• Chat Support Executives
• Back Office Executives
• Data Entry Operators
• Virtual Assistants
• Other Dedicated Staffing Resources

3. Services Included

CloudBrik shall be responsible for:

• Resource sourcing and recruitment
• Candidate screening and interviews
• Employee onboarding
• Background verification (if applicable)
• Process induction and basic training
• Attendance monitoring
• Workforce management
• Payroll processing
• HR administration
• Employee engagement activities
• Infrastructure management
• Workstations and equipment
• Internet connectivity
• Electricity and power backup
• Team supervision
• Administrative support

4. Billing Model

Fixed Resource Cost Model

CloudBrik provides staffing services on a dedicated resource basis.

Billing includes:

• Agent salary and benefits
• Recruitment costs
• Training costs
• Office infrastructure
• Workstations and equipment
• Internet and electricity
• HR and administrative expenses
• Team management and supervision

Productivity-Based Billing Exclusion

CloudBrik does not provide:

• Productivity-based billing
• Per-call billing
• Per-conversion billing
• Performance-linked deductions
• Output-based deductions

Client acknowledges that operational expenses remain fixed regardless of fluctuations in agent productivity, call volume, lead quality, system downtime, or business outcomes.

5. Agent Deployment Timeline

Requirement	Deployment Timeline
1–5 Agents	3–7 Business Days
6–20 Agents	7–15 Business Days
20+ Agents	As Mutually Agreed

Deployment timelines may vary depending upon:

• Skill requirements
• Language requirements
• Experience level
• Hiring market conditions
• Project complexity

6. Client Responsibilities

The client shall provide:

• Process documentation
• Product knowledge
• Call scripts
• FAQs
• Workflow documentation
• CRM access
• Software credentials
• Dialer access
• Quality parameters
• Performance expectations
• Escalation matrix

Any delays caused due to incomplete process documentation or access limitations shall not affect staffing charges.

7. Working Hours

Standard Working Schedule

• 8 Working Hours Per Day
• 6 Working Days Per Week
• One Weekly Off Every Week

Shift schedules shall be mutually agreed between the client and CloudBrik.

8. Leave Policy

Monthly Leave Entitlement

Each deployed resource shall be entitled to:

• 2 Paid Leaves per Month
• 1 Weekly Off every week

Unused leaves shall not be encashed unless specifically agreed in writing.

Leave Approval

Leaves shall be:

• Planned and communicated in advance whenever possible.
• Managed by CloudBrik HR and Operations Team.
• Subject to operational requirements.

Emergency leave requests shall be handled on a case-by-case basis.

9. Weekly Off Policy

Every resource shall receive:

• One weekly off during each calendar week.

Weekly offs may vary based on:

• Client process requirements
• Shift rotations
• Workforce planning

CloudBrik reserves the right to schedule weekly offs to maintain operational continuity.

10. National & Government Holidays

Resources shall be entitled to holidays as notified under applicable labor laws and selected holidays recognized by the Government of Bihar.

Observed holidays may include:

• Republic Day
• Holi
• Eid-ul-Fitr
• Mahavir Jayanti
• Independence Day
• Gandhi Jayanti
• Dussehra
• Diwali
• Chhath Puja
• Christmas Day
• Other holidays notified by Bihar Government

Holiday schedules may be modified based on project requirements.

Where business operations require staffing on a notified holiday, compensatory off or holiday compensation shall be provided as per company policy.

11. Attendance & Resource Availability

CloudBrik shall:

• Track attendance daily
• Monitor punctuality
• Maintain attendance records
• Take corrective action when required

Reasonable efforts shall be made to maintain agreed staffing levels.

12. Resource Replacement Policy

Replacement may be initiated due to:

• Resignation
• Termination
• Extended absence
• Performance concerns
• Medical emergencies
• Personal reasons

Replacement Timeline

• Standard Requirement: 7–15 Business Days
• Specialized Requirement: Subject to availability

CloudBrik shall make commercially reasonable efforts to minimize service disruption during replacement periods.

13. Performance Management

CloudBrik may monitor:

• Attendance adherence
• Login adherence
• Process compliance
• Quality compliance
• Customer interaction standards
• Communication skills
• Behavioral standards

Agents failing to meet minimum standards may undergo:

• Traning
• Retraining
• Performance Improvement Plans (PIP)
• Replacement

14. Training Policy

Initial Training

Includes:

• Process induction
• Communication standards
• System usage
• Compliance awareness
• Client-specific process orientation

Refresher Training

Additional training requested by the client may attract additional charges depending upon scope and duration.

15. Confidentiality & Data Protection

All resources shall:

• Sign confidentiality agreements
• Follow information security protocols
• Protect customer data
• Maintain business confidentiality
• Comply with applicable privacy laws

Unauthorized disclosure of confidential information may result in disciplinary action, termination, and legal proceedings.

16. Quality Assurance as per purchase plan

CloudBrik reserves the right to:

• Monitor calls
• Audit emails
• Review chats
• Conduct quality evaluations
• Deliver coaching and feedback

Quality reports may be shared with clients as per purchase plan.

17. Infrastructure & Operational Support

Staffing charges include:

• Office workspace
• Workstations
• Computers/Laptops
• Internet connectivity
• Electricity
• Power backup
• Administrative support
• Team supervision
• Basic reporting

The following may be billed separately:

• Specialized software
• Client-specific licenses
• Dedicated VPN services
• Premium tools
• Third-party subscriptions

18. Attrition & Resource Continuity

CloudBrik recognizes that employee attrition is a normal business occurrence.

CloudBrik shall:

• Maintain an active recruitment pipeline
• Initiate replacement upon notice
• Facilitate knowledge transfer where feasible
• Support smooth project transitions

19. Service Limitations

CloudBrik does not guarantee:

• Sales results
• Lead conversion rates
• Revenue generation
• Customer purchasing decisions
• Productivity targets
• Call volume outcomes

Operational outcomes are influenced by factors beyond CloudBrik's control, including process design, lead quality, product-market fit, customer demand, technology infrastructure, and client-side management.

20. Payment Terms

• Invoices shall be generated as per the agreed commercial arrangement.
• Payments shall be made within the agreed credit period.
• Delayed payments may attract late payment charges.
• CloudBrik reserves the right to suspend services for overdue accounts after prior notice.

21. Limitation of Liability

CloudBrik's liability shall be limited to the staffing fees paid by the client for the affected billing cycle.

CloudBrik shall not be liable for:

• Indirect losses
• Consequential damages
• Loss of profits
• Loss of business opportunities
• Data loss caused by client systems

22. Policy Amendments

CloudBrik Tech Services reserves the right to amend, modify, or update this policy at any time.

Updated versions shall become effective upon notification to the client and shall supersede previous versions.

23. Acceptance

By engaging staffing services from CloudBrik Tech Services, the client acknowledges that they have read, understood, and agreed to the terms outlined in this Agent Staffing Terms & Conditions and Service Policy.

Contact Us

If you have any questions, concerns, or feedback regarding our Privacy Policy or practices, please contact us at info@cloudbriktech.com.

This Privacy Policy is effective as of the date mentioned below and governs the collection, use, and disclosure of information collected from users.

Last Updated: 11/06/2026

Thank you for trusting CloudBrik with your information. Your privacy and security are of utmost importance to us.